FAQs For Mummy Confessions’ Store & Products

Below you can find some of the common questions and answers for the Mummy Confessions’ store. Feel free to email admin@mummyconfessions.com if you have any further inquiries.

FAQs

How long will it be until I receive my order? Products have shipping information listed on their product pages, as various products may be in stock or available for preorder. The Mum & Bub Product boxes have around a 2-5 day processing time before they are shipped, and shipping may take up to two weeks depending on your location and selected shipping method. We try to ensure our products are shipped out in a timely fashion, but they are subject to third party shipping, which may vary in delivery times.

I want my order quicker, how can I make sure it gets here sooner? Please contact admin@mummyconfessions.com BEFORE you place your order to discuss whether it is possible to express post your item. This will come at an additional cost and may not be available  for every product (especially preorder products).

I have an issue I need to discuss about my order? Should you need to contact us, please email admin@mummyconfessions.com for enquiries and we will answer you as soon as we can. If you cannot get through there, feel free to contact us through our Facebook Page.

I want to see other products available on Mummy Confessions! Please let us know what you would love to see here, and we will try to see if we can make it possible! We love great products, and spreading the word about new things, too!

Where can I find discounts for my order? Mummy Confessions will have some offers going from time to time, but it is best to sign up for our newsletter, follow us on social media, or otherwise to see if there are any great deals! At different times, different places will have different offers 🙂

About the hampers and boxes:

The Mum & Bub Product Box:
This is a compilation of full sized products along with samples given by various brands. You will pay a small cost that covers shipping and packing costs. This box includes some sample sized products as well as some full sized products. There is also a survey included to see what brands and products you love. Completing the survey gets you a 10% discount code for future use. This box is limited to just 50, so you will need to get in quick to have one of your own!

Mummy Care Box Range:
These are a compilation of my favourite products for breastfeeding and pumping mothers. Orders are processed in a timely fashion, however the stated time on the product description will need to be followed. Please allow until the stated time at your order to receive it. There are varying sizes of choices for your convenience. There may be more options as time goes on, but for now, there are two sizing options: the compact essentials and the ultimate hamper.

Christmas Eve Box Range:
These boxes are a seasonal option for Christmas. Give them as a gift or just for Christmas Eve. You can choose between different products to include under the categories of WANT, NEED, and READ. We haven’t included anything to WEAR as stocking several sizes and variations would get difficult at this time. This box is a PREORDER and preorders close October 15, 2018 at 11:59PM AEST. Afterwards you will need to allow around 4 weeks for delivery, as we will need to assemble and get the boxes properly set up. We are leaving a big amount of time before Christmas for this specific reason. There is no guarantee these boxes will be available for purchase after October 15, so it is advised if you do want one, to make a preorder.

What products are included in the Mummy Care Box?
The products included are hydrogel breast discs, heating/cooling packs, breast shells, muslin wraps, flannelettes/cloth nappies for burp cloths, a silicone breast pump, a water bottle,  in addition to some other creative touches depending on the box choice. These boxes will come ready to gift to yourself or someone else and get all of the great products in one spot! Everything included is listed on the product page itself. I’ve included these, as they have been my personal favourites for breastfeeding and pumping.

Is There a Hamper more suited to mums who don’t pump or breastfeed?
For now, I have the Mum Care & Milestones Hamper which meets this criteria. It still includes some things for breast care, as I know mums feeding any way still need a little soothing there sometimes. I will be adding different ranges as time goes on.

Why aren’t reusable breast pads included in the Mummy Care Box?
I’ve opted for the trying a range of brands for this box for this time around as I know new mums often like to see what they like before investing in a whole box. If you should like reusable breast pads in your box, please let me know so I can try to accommodate for future purchases.

How many samples are included in the Mum & Bub Product Box? (You can see the list & purchase it here)
There are full sized products and samples from 14 different brands, as well as some coupon codes from additional brands and a brilliant magnet with CPR instructions from CPR Kids. You can see the full list and photos on the product page. The sizes for this box include newborn and infant sized nappies, so should you have a baby a little older, the sizes cannot be adjusted. Feel free to purchase the box even with an older child, as all the other products are useful for many ages.

Why does the product box cost me money?
As Mummy Confessions doesn’t currently make much as far as profits go (as a matter of fact, we’ve probably spent more on marketing and getting up and running than we have made!), we cannot offer this for free. We are trying to keep the cost to you as low as possible for this particular product. The cost of the box is actually less than the cost of the actual products inside, though. Products inside would cost you over $50 to order yourself, plus relevant shipping costs.

Do you include environmentally friendly products in the Mum & Bub Product Box? Is there an environmentally friendly box option available?
At the moment, we have included several eco-friendly brands in this box, however the box has not been limited to this criteria. Should there be demand for something like this, it can be worked out in the future.

I missed out on the Mum & Bub Product Box! How can I get one now? Will they be in stock again? The Mum & Bub Product Box is a once off opportunity  with a limit of 50 boxes. Should you have missed it PLEASE let me know, and going by that, I may organise for another set to be made available. Be sure to subscribe if you would like updates on future products!

How should I use the products included in either the hampers or the product boxes?
Please use the products as directed on their packaging and contact the brand with any questions on how to specifically use them if there are any further queries. Using the products contrary or against their recommended use may void any warranties and can possibly result in damage to the product or to yourself. Please keep these products out of the reach of children as well. They are not intended for use by children.

Will you be adding options for purchasing extras in the future?
As I get in contact with different brands, there is a possibility to add more extras. Please let me know what you like, and what you would like to see to help me figure out which options to provide?

How can one obtain this box?

For the Mummy Care Boxes: Place your order online and these boxes ship according to their availability. Some will be processed as a preorder, and some are available for immediate shipment. Please note the availability on each product’s options.

For the Mum & Bub Product Box: Mothers who would wish to access the box are able to purchase them online. There is a cost to help pay for shipping and packing costs. In the terms and conditions, there is a “limit one box per household or address. Individuals may not purchase more than one box” condition to apply. Should you purchase more than one, you will only receive one, and your money will be returned for additional purchases.

Terms and Conditions: To find the terms and conditions for the website as well as the products, shipping and everything else, click here.

Any concerns or issues can be addressed to admin@mummyconfessions.com or to the brands themselves should it be a product or brand specific question for a quicker response (because if I don’t know an answer about the products, I will have to ask the brand as well). Sample box is limit one box per household or address. Individuals may not purchase more than one box. Should more than one be ordered, you will be refunded and transaction will be declined. This is done so more individuals have access to this box, and individuals who will actually benefit from this sample box will have access to the box.